FAQ

1) What can I do if I have a question about a product ?


If you have a question about a future order or a past order,
do not hesitate to contact us:
By mail: info@bantayliving.com
By text message on Whatsapp: 00 33 (0) 7 78 25 38 16
We answer you within 24 hours

2) What happens if I want to return an item ?


In case an item does not suit you, please return it to us within 14
days following its delivery date at the following address :
BANTAYLIVING
C/O BODDEN
Fullfilment Department
Rusatiralaan 1
1083 Ganshoren


Please also indicate the reason for the return on the return form
present in your package, in order to improve our offer in the future. Please pack
the items carefully to avoid damage during transport, in
the original packaging or packaging of the same quality.
Insofar as the post office or the transport company returns the goods to the
seller due to the impossibility to deliver it to the customer, the costs generated by
failure of the shipment will be charged to the customer. However, this will not apply to
not if the customer has actually exercised his right of withdrawal, if the customer is not
responsible for the circumstances that led to the impossibility of the delivery of the
goods, or if he has been temporarily prevented from taking delivery of the
delivery, unless the seller has announced in advance a delivery period
reasonable.

We will confirm receipt of the items as soon as we receive them and
audited. You will be refunded the amount paid for your order including
the shipping costs.


3) How can I benefit from your promotional offers ?


Our promotions are communicated on our social networks
FB link
Insta link
Follow us and be on the lookout!


4) Do you use my personal information ?


For more information on the privacy of your information, please
see the Privacy page (link)

5) How can I help the 2 associations supported by BANTAYLIVING?


The 2 associations we support (all profits generated by the sales of
Bantayliving is donated equally to the following 2 associations :


ATD Fourth World
https://atd-quartmonde.be/


Mutual aid and fraternity
https://www.entraide.be/


Feel free to go to their website if you want to help them directly.

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