Payment and delivery

To purchase an item, and thereby place an order, you will need to add the item to your cart. You will be able to choose the number of items you wish to order. Then you will need to fill in your customer account details, choose the delivery method, the payment method and insert your promotional code if applicable. You can then check the details of your order and, if necessary, correct any errors before placing your order. The essential characteristics and the price of our products are indicated on the pages containing the detailed description of the products in the online store. We accept the following payment methods: bank card, credit card, Visa, Amex, Maestro as well as the secure PayPal payment system. However, depending on each order, we reserve the right to not offer certain payment methods. We only accept payments from bank accounts held in the European Union (EU). All costs related to your payment are your responsibility. For the security of your payments, we use the secure platform STRIPE (www.stripe.com), which is one of the most reliable online payment solutions. With this system, your card payment is made directly on the secure server for our account. At no time will your card number or other confidential data associated with it be communicated to us.

PRICES AND SHIPPING COSTS The prices indicated on the site are final prices in euros, all taxes included. Additional costs delivery and shipping will, where applicable, be shown separately in the corresponding product description. The goods remain our property until payment of the full sale price and, where applicable, delivery costs. Shipping costs include handling, packing and postage. Bantayliving uses eco-responsible packaging: the items are packed in recyclable cardboard and made from at least 70% recycled paper.

For deliveries outside Belgium or mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of the order. BANTAYLIVING.COM de facto disclaims all legal responsibilities if the payment of taxes were not made by the customer. All orders placed are for the personal use of customers. Customers or recipients of the products are prohibited from any partial or total resale of the products. After order confirmation, BANTAYLIVING.COM undertakes to process all references ordered by the buyer within a maximum of 48 working hours. The logistician agrees by contract to deliver the order to the address of the purchaser, either by post or by private carrier.

RETURNS AND REFUNDS In case an item does not suit you, please return it to us within 14 days following its delivery date to the following address: BANTAYLIVING C / O BODDEN Fullfilment Department Rusatiralaan 1 1083 Ganshoren Please pack items carefully to avoid damage during the transit, in the original packaging or in a similar packaging.

We will confirm the receipt of the items to you as soon as we have received and checked them. You will be refunded the amount paid for your order, including shipping costs.

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