1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you have visited our website and that you are interested in our services. We inform you here about the processing of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The data controller on this website is, within the meaning of the General Data Protection Regulation RGPD OPEN SPRL, 231 Avenue Louise 1000 Brussels, e-mail: info@bantayliving.com. The person responsible for processing personal data is the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 This website uses SSL (Secure Socket Layer) or TLS (Transport Layer Security) encryption for security reasons and to protect the transmission of personal data, as well as other confidential content (such as orders or requests for information). You can recognize an encrypted connection by the character string “https: //” and / or the padlock symbol in the navigation bar.

2) COLLECTION OF DATA WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e., if you do not register or provide us with other information, we only collect the data transmitted by your browser to our server (the “Server-Logfiles or“ log files ”). Thus, when visiting our website, only the following data, which is technically necessary for us to present the website to you, will be collected:

  • The visited website
  • The date and time of access to the website
  • The amount (in bytes) of data sent
  • The source / reference from which you came to consult our site
  • The browser used
  • The operating system
  • The IP address used (if applicable: in anonymous form)

The processing is carried out in accordance with Article 6 paragraph 1 point f GDPR in our legitimate interest in improving the stability and functionality of the website. The data will not be transmitted or used for other purposes. We reserve the right in any case to check the server log files at a later date if there are concrete indications of illegal use.

3) COOKIES

In order to make the visit to our website attractive and to enable the use of certain features, we use cookies on various pages. A cookie is a small text file that is saved by your browser on the hard drive of your terminal. Some cookies are deleted after the end of the browsing session, which is after closing it (“session cookies”). Other cookies, however, remain on your terminal and allow our company and our partners (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are used, these individually collect and process specific user information such as browser data, location data or IP address values. Persistent cookies are however automatically and systematically deleted after a predetermined period, which may vary depending on the nature of the cookie.

In some cases, cookies are used to simplify the ordering process by allowing certain parameters to be saved (for example, by remembering the contents of a virtual shopping cart for a later visit). In the event that personal data is processed by the cookies we use, the processing is carried out in accordance with the provisions of Article 6 (1) (b) GDPR for the execution of the contract or, in accordance with the Article 6 (1) (f) GDPR, to safeguard our legitimate interest in providing our website with the best possible functionality and in enabling user-friendly and efficient configuration of the website.

We work with advertising partners who help us make our website more attractive. To do this, cookies from partner companies are also saved on your hard drive when you visit our website (“third-party cookies”). In the following, you will find individual and separate information on the respective use of this type of cookies, as well as on the extent of the information collected.

Please note that you can configure your browser to be informed of the presence of cookies and the possibility of being able to decide individually on their acceptance or exclusion, on a case-by-case basis or more generally. The management of cookie settings is specific to each browser. Please refer to the help menu of your browser to know the existing setting methods. Please note that the functionality of our website may be limited in the event that you refuse the use of cookies.

4) MAKING CONTACT

Personal data is collected when contacting our services (for example via the contact form or by e-mail). The data collected through the contact form can be viewed from this same form. This data is recorded and used for the sole purpose of responding to your request and to enable contact to be made as well as the corresponding technical administration. The data processing is carried out, where appropriate, in accordance with the provisions of Article 6 (1) (f) GDPR on the basis of our legitimate interest in responding to your request. In addition, if the purpose of your contact is to conclude a contract, the processing of your data will be carried out on the basis of Article 6 (1) (b) GDPR.

At the end of the final processing of your request, that is to say when it can be deduced from the circumstances that the situation is definitively clarified and there is no legal obligation to store otherwise, your data is immediately deleted.

5) PROCESSING OF DATA AT THE TIME OF OPENING A CUSTOMER ACCOUNT AND AS PART OF THE EXECUTION OF THE CONTRACT

Pursuant to Article 6 (1) (b) GDPR, personal data may also be collected and processed if you transmit them to us for the execution of a contract or for the opening of a customer account. The data collected can be viewed from this same form. Deletion of your customer account is possible at any time by contacting the controller at the above address.

We store and use the data you provide to us for the performance of contracts. After full performance of the contract or after deletion of your customer account, your data will be blocked in consideration of fiscal and commercial retention periods and then deleted at the expiration of these periods, unless you have expressly consented to the further use of your data or that a further use authorized by law has been provided by our website and detailed in what follows.

6) USE OF YOUR DATA FOR PROSPECTING PURPOSES

6.1 If you subscribe to our Newsletter, you will receive regular information about our offers. The only information necessary for sending the Newsletter is your e-mail address. The possible indication of other data is optional and can only be used to contact you personally. We use the so-called “double opt-in” procedure for sending our Newsletter. This means that you will only receive our Newsletter by e-mail if you have expressly consented to its sending. After receipt of your consent, a confirmation e-mail asking you to confirm one last time your wish to receive our future newsletters will be sent to you and you will only have to click on the confirmation link sent to confirm definitively your subscription to our Newsletter.

In accordance with the provisions of Article 6 (1) (a) GDPR, it is by activating the confirmation link that you give us your final consent to use your personal data. When subscribing to the Newsletter, we record the IP address provided by the Internet Service Provider (ISP), as well as the date and time of the subscription so that we can trace any possible misuse of your e-mail address at a later date. The data we collect when subscribing to our Newsletter will be used exclusively for advertising purposes and through our Newsletter. You can unsubscribe from the Newsletter at any time via the link provided or by sending a message to the above-mentioned controller. After you unsubscribe, your e-mail address will be immediately removed from our mailing list, unless you have expressly consented to a further use of your data or a further use permitted by law has been provided in this statement.

6.2 In accordance with the provisions of Article 6, paragraph 1, point f) GDPR and in our legitimate interest in personalized prospecting, we reserve the right to keep your contact details (surname, first name, postal address and, if we have received this additional information from you within the framework of the contractual relationship, your title, diploma, year of birth and professional, industrial or commercial name) and to use them to send you by post commercial offers and information on our products.

You can object at any time to the registration and use of your data for this purpose by contacting the controller.

7) DATA PROCESSING AS PART OF ORDER PROCESSING

7.1 To process your order, we work with the service provider(s) mentioned below. They support us fully or partially in the execution of the concluded contracts. Certain personal data is thus transferred to them as follows:

As part of the performance of the contract, the personal data that we collect are only passed on to the transport company responsible for the delivery if they are necessary for the delivery of the goods.
– As part of the processing of payment for the goods, the data we collect is only transmitted to the authorized credit institution if this is necessary for payment of the order. In the event that payment service providers are used, we will explicitly inform you of this in this statement. The legal basis for the transfer of this data is Article 6 (1) (b) GDPR.

7.2 Use of payment service providers

– PayPal
In the event of payment by PayPal, by credit card via PayPal or by direct debit via PayPal (if offered), we will pass your payment details on to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). The transfer takes place in accordance with Article 6 (1) (b) GDPR only insofar as this is necessary for the processing of payments. PayPal reserves the right to perform credit checks for payment methods by credit card through PayPal, direct debit through PayPal, or – if offered – “purchase on invoice” or “installment payment” through PayPal. For this purpose, your payment data may be transmitted to credit bureaus in PayPal’s legitimate interest in determining your creditworthiness in accordance with Article 6 (1) (f) GDPR. PayPal uses the result of the credit assessment against the statistical probability of non-payment to decide on the provision of the respective payment method. The credit report may contain probability values (referred to as score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, but is not limited to, postal correspondence data. For more information on the data protection policy and on the credit agencies used, please refer to the PayPal privacy statement:
https://www.paypal.com/fr/webapps/mpp/ua/privacy-full?locale.x=fr_FR
You can object to the processing of this data at any time by sending a message to PayPal. However, PayPal may continue to process your personal data if this is necessary for the processing of payments.

– STRIPE If you choose one of the payment methods offered by the service provider’s bank card payment portal, the payment is processed through the service provider’s bank card payment portal, Stripe (www.stripe.com 510 Townsend Street San Francisco, CA 94103, United States), to whom we send the information you provided us during the ordering process, in particular the information concerning your order (name, address, IBAN, possibly BIC, amount, currency, or even transaction number). Your data will only be transmitted to the service provider’s bank card payment portal in order to process payments in accordance with Article 6 (1) point b GDPR, as this is necessary for checking and settling the payment order in order to fulfil the contract you have concluded with us. Your data will only be transmitted if this is necessary for the processing of the payment.

Stripe acting as an acquirer of payment cards from credit card organizations, the company has a specific interest in processing this data, and acts as a data controller within the meaning of Article 4 (7) of the GDPR . As such, Stripe will decide on the method and means of processing your personal data.

10) DIGITAL MARKETING

Our website uses the online advertising program “Google AdWords” and, in this context, conversion tracking of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). We use the offer of Google Adwords, and in particular its advertising insertion techniques (Google AdWords) on third-party websites, in order to draw attention to our offers. The data collected thus allows us to determine the success of our various advertising campaigns. We commit to only show you advertisements that may be of interest to you, to make our website more attractive to you and to obtain a fair calculation of advertising costs.

The conversion tracking cookie is activated when a user clicks on an AdWords ad displayed by Google. Cookies are small text files saved on your computer system. These cookies generally expire after 30 days and are not used for user identification purposes. If the user goes to certain pages of this website and the cookie has not yet expired, we (as well as Google) will be able to determine that the user clicked on the ad and then was redirected to the corresponding website. Cookies are different for each Google AdWords customer and therefore cannot be tracked by the websites of other AdWords customers. The information collected with the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. These customers get the total number of users who clicked on their ad and are then redirected to a page with a conversion tracking tag. However, they do not receive any information allowing the precise identification of users.

If you do not wish to participate in tracking, you can block this use by disabling the Google conversion tracking cookie in the user settings of your Internet browser. You will then not be included in the conversion tracking statistics.
We use Google Adwords in accordance with Article 6 (1) (f) GDPR, i.e., in our legitimate interest in targeted advertising.

Google LLC, established in the United States, participates in the EU – United States Privacy Shield, which aims to guarantee the protection of personal data that is transferred from a member state of the European Union to the United States.

For more information on Google’s privacy policy, please visit: href=”https://policies.google.com/privacy”>https://policies.google.com/privacy

You can permanently deactivate advertising cookies by setting your internet browser accordingly or by downloading the browser plugin available with the following link:
https://support.google.com/ads/answer/7395996?hl=fr

Please note that if these cookies are disabled, some functionality of the website may be limited or may not be usable.

11) WEB ANALYSIS SERVICE

– Google Universal Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses small text files saved on your computer (“Cookies”), which help us to analyse users’ use of the website. The information generated by the cookies on the use of the website (including the shortened IP address) is normally transmitted and saved on a Google server located in the United States.
This site uses Google Analytics exclusively with the extension “_anonymizeIp ()”. This extension ensures the anonymization of the IP address by shortening and thus excludes any personal and direct link with the user.
Due to the extension, your IP address will first be shortened by Google in member states of the European Union or in signatory states of the Agreement on the European Economic Area. It is only exceptionally that the full IP address may be transmitted to a Google server in the United States before being abbreviated there as well. In this case, the data processing is carried out in accordance with Article 6 (1) (f) in our legitimate interest in the statistical analysis of user behaviour and for optimization and marketing purposes.
Google will use this information on our behalf to analyse your use of the website, compile reports on its activity and provide us with other services related to the use of the website. The anonymized IP address transmitted by your browser as part of the Google Analytics service is not combined with other data held by Google.
You can refuse the use of cookies by selecting the appropriate settings in your browser. In this case, you may not be able to use all the features of this website.
You can also prevent Google from collecting and processing data relating to your use of the website (including your IP address), which is generated by the aforementioned cookie, by installing the browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=fr
As an alternative to the browser plugin or for browsers on mobile devices, we invite you to click on the link below to set an opt-out (or exclusion) cookie, which will prevent any future collection of data by Google Analytics (This opt-out cookie only works for this browser and only for this domain. So, if you delete your cookies in the browser, you will have to use this link again):
Disable Google Analytics
Google LLC, established in the United States, participates in the EU – United States Privacy Shield, which aims to guarantee the protection of personal data that is transferred from a member state of the European Union to the United States.
This website also uses Google Analytics for a cross-analysis of visitor flows independent of the device of use and by means of a user ID. You can deactivate the cross-analysis of the visitor flow from your customer account under “My data” then “Personal data”.
You can find further information on how Google Analytics processes user data in the Google data protection declaration: https://support.google.com/analytics/answer/6004245?hl=english.

12) RE-TARGING, REMARKETING AND ADVERTISING RECOMMENDATION

Bing Ads (Microsoft Corporation)
This website uses “Bing Ads” conversion tracking technology from Microsoft (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). If you access our website through a Microsoft Bing ad, a “Bing Ads” cookie is placed on your computer.
Cookies are small text files that are saved on your computer system. These cookies normally expire after 180 days and are not used for user identification purposes.
If the user visits certain pages of this website and the cookie has not yet expired, we (as well as Microsoft) will be able to determine that the user has clicked on the ad and has was then redirected to the corresponding website (conversion page). Any data processing is carried out in accordance with the provisions of Article 6 (1) (f) GDPR in our legitimate interest in effective marketing..
The data collected with the help of the conversion cookie is used to generate conversion statistics, that is to know the number of users accessing a conversion page after clicking on an advertisement. This allows us to know the total number of users who were redirected to a page with a conversion tracking tag after clicking on our ad. However, we do not receive any information allowing the personal identification of users.
Microsoft Corporation, headquartered in the United States, participates in the EU-US Privacy Shield, which aims to ensure the protection of personal data that is transferred from a member state of the European Union to the United States.
If you do not wish to participate in tracking, you can block this use by disabling the Bing Ads conversion tracking cookie in the user settings of your internet browser. You will then not be included in the conversion tracking statistics.
You can also use the opt-out page for EU consumers (http://www.youronlinechoices.com/uk/your-ad-choices/ ) to check whether Microsoft advertising cookies are being used by your browser and, if necessary, deactivate them.
For more information on the privacy policy of Microsoft Bing Ads, we invite you to visit the following sites:  https://privacy.microsoft.com/fr-FR

Audience tracking by the Facebook pixel
This site uses the “Facebook Pixel” from Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”) which tracks the actions taken by people on your website following the posting of an advertisement. . This tool is designed to evaluate the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising efforts.
The data collected is anonymous and does not give us any indication of the identity of the users.
However, this data is saved and processed by Facebook and therefore allows the link to be made with the corresponding user profile. In accordance with the data use policy (https://www.facebook.com/about/privacy/), Facebook may also use this data for its own advertising purposes.
You can allow Facebook and its partners to serve ads on and off Facebook. In this case, a cookie will be used on your computer.
Facebook Inc, based in the United States, participates in the EU – United States Privacy Shield, which aims to guarantee the protection of personal data that is transferred from a member state of the European Union to the United States.
You can permanently deactivate the use of cookies on your computer by setting your internet browser to ensure that cookies can no longer be saved on your computer in the future and / or that already saved cookies are deleted.
Disabling all cookies, however, may alter the functionality of our web pages and / or prevent their execution.
Finally, you can also deactivate the use of cookies by third parties such as Facebook on the Digital Advertising Alliance website: http://www.aboutads.info/choices/.

Google AdWords Remarketing
Our website uses the functions of Google AdWords Remarketing to serve ads for this website in Google search results or on third-party websites. The provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
To this end, Google uses a cookie placed in the browser of your terminal and which will, thanks to an anonymous cookie identifier and on the basis of your previous research, be able to offer targeted advertisements. The data processing is carried out in accordance with the provisions of Article 6 (1) (f) in our legitimate interest in the optimal marketing of our website.
This data may not be subject to further processing in a more contextual manner than if you have agreed with Google that your Internet browsing history and in Google applications can be linked to your Google account and that your account information Google can be used to personalize the ads you see on the Internet. In this case, if you are logged in to Google when visiting our website, Google will use your data together with that of Google Analytics to create and define a list of targets for cross-remarketing. Google will therefore temporarily combine your personal data with data from Google Analytics in order to form target groups.
You can permanently deactivate the use of advertising cookies by downloading the browser plugin available under the following link: https://www.google.com/settings/ads/onweb/
. You can also contact the Digital Advertising Alliance at www.aboutads.info for details on how to configure and use cookies.
Finally, please note that you can configure your browser to be informed of the presence of cookies and the possibility of being able to decide individually on their acceptance or exclusion, on a case-by-case basis or more generally. If cookies are not accepted, the functionality of our website may be limited.
Google LLC, based in the United States, participates in the EU-US Privacy Shield, which aims to ensure the protection of personal data that is transferred from a member state of the European Union to the United States.
For more information on Google’s use of personal data for advertising purposes, please visit the following site:
https://privacy.google.com/intl/fr/how-ads-work.html

Custom Audiences
Our site also uses the communication tools Facebook (see more details in paragraph 8 of this Statement) and Google, in particular Facebook Custom Audiences, Facebook Similar Audiences and Google Customer List Targeting. A non-reversible, non-personal hash code is generated from your usage data, which can be transmitted to Facebook and Google for analysis and marketing purposes. For more information on the purpose and scope of data collection, the processing and use of data, as well as the configuration options available to protect your privacy, please refer to the privacy guidelines on data from Facebook at https://en-gb.facebook.com/policy.php or from Google https://policies.google.com/privacy?hl=en. If you would like to object to the use of Custom Audiences for Facebook sites, you can do so in Facebook’s privacy settings. Google users can control the ads they see on Google services, including Ads for Similar Audiences in their Google Advertising Settings.

13) TOOLS AND MISCELLANEOUS

13.1 Google Maps

On our website we use Google Maps (API) from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive maps (of countries) in order to visually display geographic information. Using this service will show you our location and make it easier for you to find us.

When you access the subpages that contain the Google Maps map, information about your use of our website (such as your IP address) is transmitted and stored by Google on servers in the United States. This is regardless of whether or not Google provides you with a user account with which you are logged in or whether there is a user account. If you are logged in to Google, your information will be directly associated with your account. If you do not want to be associated with your profile on Google, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such an evaluation takes place in particular in accordance with the provisions of Article 6 paragraph 1 point f GDPR on the basis of the legitimate interests of Google in the insertion of personalized advertising, market research and / or a demand-oriented design of its website. You have the right to object to the creation of these user profiles. To this end, you must contact Google to exercise this right.

Google LLC, established in the United States, participates in the EU – United States Privacy Shield, which aims to guarantee the protection of personal data that is transferred from a member state of the European Union to the United States.

If you do not agree to the future transmission of your data to Google in connection with the use of Google Maps, it is also possible to completely block the Google Maps web service by deactivating the JavaScript application in your browser. In this case, Google Maps and therefore the map display on this website can no longer be used.

You can view Google’s terms of service at https://policies.google.com/terms?hl=fr. Additional terms of use for Google Maps can be found at https://www.google.com/intl/fr-CA_US/help/terms_maps.html.
Detailed information on data protection in the context of the use of Google Maps can be found on the Google website (”Google privacy policy“): https://myaccount.google.com/intro/privacy?hl=fr#.

13.2 Trusted Shops trust badge

14) RIGHTS OF THE DATA SUBJECT

14.1 The applicable data protection regulations grant you rights (rights of information and intervention) regarding the controller, of which we inform you below:

  • Right of access to information (Art. 15 GDPR)
  • Right of rectification (Art. 16 GDPR)
  • Right to erasure or “Right to be forgotten” (Art. 15 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to information (Art. 19 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to withdraw the consent given (Art. 7 (3) GDPR)
  • Right of complaint

14.2 RIGHT OF OBJECTION

If we process your personal data on the grounds that there are compelling legitimate reasons which prevail over your own interests, you can object to this processing at any time for your own reasons.

If you exercise this right of objection, the processing of the data concerned will cease immediately. However, we will reserve the right to continue the processing if we can prove that the continuation of the processing is justified by legitimate and compelling reasons which prevail over your interests, rights and freedoms or if the continuation of the processing allows the finding, the exercise or defence of legal claims.

When we process your personal data for prospecting purposes, you have the right to object at any time to the processing of your data for such prospecting purposes by following the procedures described below.

15) PERIOD OF CONSERVATION OF PERSONAL DATA

The retention period of personal data is determined by the applicable legal retention period (for example commercial and fiscal retention periods).
After the expiry of these periods, the corresponding data will be systematically and regularly erased, provided that they are no longer necessary for the execution or initiation of the contract and / or that there is no longer any legitimate interest in their conservation.